FAQ

Embarking on a journey into the world of luxury timepieces, accessories, and attire can be an exciting adventure. It's natural to have questions along the way, and that's why we've created a comprehensive FAQ section. Our FAQ addresses the most common inquiries about watches, bags, jewelry, shoes, and clothing so that you have a reliable resource at your fingertips. Whether you're a seasoned horological enthusiast or new to the world of high-end accessories and fashion, our FAQ is an indispensable starting point for unraveling the intricacies of the luxurious world that encompasses watches, bags, jewelry, shoes, and apparel. We're here to guide you with our expertise and insight, ensuring a seamless exploration of the captivating universe of high-end craftsmanship and style.

What is Value Creation all about?

Value Creation is a premier online marketplace for luxury goods enthusiasts and collectors. We provide a platform where users can buy, sell, and consign high-end luxury items, including fashion, accessories, jewelry, bags and more.

How do I create an account on Value Creation?

Getting started is easy! Head to our homepage and click on "Register." You'll then be prompted to share some basic personal information, choose a unique username, and set up a password. Once you've completed these simple steps, you're ready to dive into the platform and explore everything it has to offer. It's a quick and hassle-free process to get you started on your journey with us.

How do I list a luxury item for sale?

Once logged in, go to our 'Buy/Consign' page to provide essential details about your luxury item. Include information such as the brand, model, and condition. Next, Upload photos for a comprehensive overview. Set a competitive price for your item, and rest assured that we'll promptly respond to your inquiry. Alternatively, you can contact us directly via WhatsApp for a swift and seamless connection. We're here to streamline the process as you share the story of your luxury item with us.

Are all luxuryiems on your website authentic and genuine?

Absolutely, we assure you that every luxury watch, bag, piece of jewelry, pair of shoes, item of apparel, and accessory available for purchase through us is guaranteed to be 100% authentic. Your trust in the authenticity and quality of our offerings is paramount, and we stand by the integrity of our products to provide you with a genuinely luxurious and genuine experience.

What is our return policy?

While returns are generally not accepted, Value Creation prioritizes your satisfaction. If a purchased item fails to meet our authenticity standards, notify us within 02 days of receipt. Return the product in its original condition, including packaging, for internal verification. Refunds, confirmed within 07 working days, require proof of purchase. Exclusions apply for items damaged post-receipt.

For a comprehensive understanding of our policy, please visit the dedicated return policy page or connect with our responsive customer support team.

How do I contact customer support for assistance?

You can easily reach out to our customer support team through the "Contact Us" page on our website, send us a message via WhatsApp directly, or email us at info@valuecreationuae.com. We're here to promptly address your concerns and provide you with the support you need.

How can I stay updated on the latest arrivals and promotions?

Stay in the loop with our newest collections, exclusive promotions, and upcoming events by subscribing to our newsletter at valuecreation.ae. Alternatively, you can stay connected with us through our social media channels for the latest updates. Be the first to know about our exciting offerings and join our community of enthusiasts.

Are deliveries free within UAE?

Enjoy the convenience of free deliveries within the UAE. Our commitment to a smooth and cost-free experience ensures your items reach you seamlessly.

Do you have a Showroom?

Certainly, we are delighted to confirm the presence of our showroom at 506, Al Hawai Tower, strategically located next to the Financial Center Metro. We invite you to explore our curated collection in this refined space.

How to sell with us ?

Fast and Simple Steps !

1. Tap To Upload:

You can upload 1 to 5 photos of your valuable items, along with essential information, and we will assist you at every step of the process.

2. Confirm Quote:

After conducting thorough market research, we will provide you with a quote for your items to facilitate a prompt sale. Additionally, we will propose a price range, allowing you to decide on the payout.

3. We Will Manage The Rest:

Our team of experts will collect the item, authenticate it, professionally photograph it, and list it on our website within 2 weeks.

4. Start Earning:

Our payment process is safe, fast, and simple. You get paid as soon as your item is sold.

*Our commission structure

Value Creation has implemented a tiered consignment commission structure for various categories of products. The commission structure varies for different categories, and here is how it works:

- For fine jewelry, watches, and handbags (excluding Hermes Birkin, Kelly, Rolex, AP, PP), the commission is based on the item's value. For items valued below $5000, a flat 30% commission applies, while items surpassing the $5000 mark incur a flat 20% commission. For example, if you list an item on the Value Creation website for $5000, your payout as a seller would be $3500. If you list it for $6000, your payout would be $4800.

- Accessories and clothing fall under a distinct category with a flat 40% commission rate. For example, if an item is listed for $2000 on the Value Creation website, your payout as a seller would be $1200.

- Rolex, AP, and Patek watches command a flat 10% commission rate. For instance, if you list a watch for $10,000 on the Value Creation website, your payout would be $9000.

- Similarly, a flat 10% commission applies to Hermes Birkin and Kelly bags. If you list a bag for $10,000 on the Value Creation website, your payout as a seller would be $9000.

This commission structure is designed to ensure that sellers get fair compensation across various product categories.